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Redefining Hospitality Standards

RHI is a family-owned and operated education institute dedicated to elevating hospitality and service experiences for all through education and empowerment. We are based in the hospitality capital of the world, Las Vegas, and are licensed to operate by the State of Nevada’s Commission of Postsecondary Education. Our Alcohol Awareness Course meets all state requirements for distance education.

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RHI 101

Restaurant Hospitality Institute (RHI) is an academy dedicated to redefining hospitality standards through our mission to elevate hospitality and service experiences for all through education and empowerment. We challenge the current antiquated perceptions of front-of-house staff, inclusive of roles within the brand, importance to business vitality, and value of knowledge by providing students with the technical and customer service skills necessary to be a successful asset to restaurants at all levels.

Las Vegas born and based, RHI was the first institute to be approved by the State of Nevada’s Commission on Postsecondary Education to teach our original effective curriculums. Additionally, RHI is an Eligible Training Provider for Southern Nevada Workforce Connections’ funded partners. These agencies may provide funding for education and training if you qualify through their programs. Our team regularly works with non-profit organizations and rehabilitation centers to train individuals with a disadvantage for a new career in hospitality. We can help your organization navigate the system to obtain funding.

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Hospitality Trailblazers

RHI was established in 2014 by husband and wife duo Mark Steele and Cara Huey Steele. They combine their decades of experience in the hospitality industry, business analytics and operations to create innovative programs targeted for everyone from the average guest to servers and top level management. The full team includes top-notch educators to help teach our effective curriculums that raise the standards and exceed guest expectations for venues at all levels.

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Founder & Chief Education Officer

Mark Steele

Mark Steele is a Las Vegas native and fourth generation restaurateur who was born and raised in the restaurant business. He started working at an early age at the Steele’s family restaurants including The Aristocrat, and always had a hand in helping with the family business.

His professional career took off 1998 while working alongside the Wynn’s and Maccioni’s to open Circo in Bellagio. Since then, he has worked with more than 100 restaurants across the globe in both internal management and external coaching capacities. He is a mentor in the industry who leads by example to foster a sincere work ethic and five star guest service amongst everyone he meets. For Mark, exceptional service in hospitality is his life’s passion. Through his work at Restaurant Hospitality Institute, he strives to redefine hospitality standards and continually elevate the food service industry, by empowering and educating those who work in it.

Throughout his career he has trained and coached thousands of restaurant professionals in the capital of hospitality, Las Vegas, across the country, and overseas, picking up quite a few certifications and awards throughout the years.

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Co-Founder & Chief Operations Officer

Cara Huey Steele

Cara Huey Steele is a successful business analyst in her own right. She boasts a robust 20+ year history serving in several analytical positions for Caesars Entertainment in many gaming markets around the country including her current role as VP of Compensation and HR Analytics. Just like casinos and the hospitality industry work hand in hand to maximize the customer experience while growing revenue, Cara and Mark work together to bring world-class hospitality training to students around the world.

As Chief Operations Officer of Restaurant Hospitality Institute (RHI), Cara utilizes her experience to leverage analytics and increase operational performance at RHI. She helps develop the operational systems within the company, utilizing technology to streamline the education process, and assists with developing all teaching and training materials.

Cara earned her BBA of Economics and Finance from Loyola University and MBA, Quantitative Marketing and Competitive Strategy from The University of Chicago Booth School of Business. When not working at RHI or Caesars Entertainment, Cara also lends her skills to the local nonprofit community by serving on the Board of Directors at St. Jude’s Ranch for Children.

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Photo of Albert Steele in a suit and tie.

Albert Steele

Project Manager and Nonprofit Coordinator
Albert Steele’s storied career in hospitality has taken him from Buckingham Palace and the American Embassy in Paris to The John F. Kennedy Center for the Performing Arts. Along the way he served several notable figures such as Sargent Shriver, Mrs. Robert Kennedy, Senator Edward Kennedy, and Richard Nixon, Gerald Ford, and Bill Clinton. He’s owned many award-winning restaurants including: Le Pauvre Immigrant in Washington D.C.; Hogan’s Inn in King City, Ontario, Canada; and The Aristocrat right here in Las Vegas, NV. A Las Vegas resident since 1970, Steele is honored to continue to serve and give back to the community as Project Manager and Nonprofit Coordinator at Restaurant Hospitality Institute.
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Chef Renieri Caceres

Project Manager and Instructor
Chef Renieri Caceres brings over 30 years of experience, having worked with renowned chefs like Julian Serrano at Picasso in Las Vegas and Mark LoRusso at Bellagio’s Aqua and Wynn’s Tableau. He played a key role in developing menus, food costing, and staff training, leading Botero at Encore to become a $14 million restaurant. Chef Caceres also collaborated with Chef Brian Massie in managing high-volume restaurants and contributing to the success of establishments like FIX, Stack, and Hearthstone. His international experience includes staging at Michelin 3-Star restaurants in England, France and Spain, as well as consulting work in Indonesia. Now he puts his years of experience to use consulting for companies and teaching at Restaurant Hospitality Institute.
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Domintcia Patterson

School Director
Originally graduating from the Culinary Arts program at Long Beach City College, Domintcia Patterson has spent the past two decades honing her skills in accounting and administration. She now combines her passion for hospitality and education with her business acumen to serve as School Director at Restaurant Hospitality Institute.
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Jainine Jaffer

Instructor
Jainine Jaffer is a prominent Las Vegas Chef who earned her hospitality stripes managing hotel operations and learning how to offer top notch hospitality before pursuing a culinary career. As an instructor at Restaurant Hospitality Institute, she uses her dual knowledge and expertise to help students hone their skills.

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